FAQs

How do I cancel my subscription?

If you wish to cancel or terminate your subscription, we will ensure that the process goes as smoothly as possible. While we regret that our customers are leaving, we understand that circumstances change. If there is anything we can do to improve your experience or if you have feedback, please let us know so that we can serve you better in the future.

To proceed with the cancellation, please submit your cancellation request to [e-mail].

What payment methods do you accept?

We offer a variety of payment options to meet your needs. These include major credit cards such as Visa, MasterCard, and American Express, as well as iDeal and BanContact. For customers subscribed to our enterprise plan, we also provide the option to pay by invoice.

How safe is my data with SafeGPT?

The safety of your data is our highest priority. SafeGPT uses advanced encryption and security protocols to ensure that your information remains protected and confidential. We adhere to global data protection standards, allowing our users to feel at ease.

Is there a long-term commitment for one of the plans?

No, there is no long-term commitment required. We offer flexibility in our pricing plans, so you can choose what best fits your needs. You can upgrade, downgrade, or cancel at any time.

How does SafeGPT ensure compliance with the GDPR (General Data Protection Regulation)?

SafeGPT is designed with Safety and Privacy as core values. Therefore, we comply with GDPR legislation by design. We have strict measures for data management and processing to ensure that all user data is handled with the utmost care and in accordance with GDPR regulations.

How does the free trial work and what happens after it ends??

Our free trial period gives you a taste of the possibilities of SafeGPT without any obligations. Once the trial period is over, you have the option to choose a subscription that best fits your needs. If you decide not to continue, your account will remain active but with limited functionalities.

Can I change my plan if my needs change?

Of course, we understand that your needs may change. You can easily switch between plans at any time to ensure that you always get the best value and features for your current requirements.

What kind of support can I expect with my chosen plan?

All our paid subscriptions come with dedicated support. However, users of our Premium and Enterprise plans receive priority, ensuring even faster response times and a dedicated Customer Success Manager to assist with any needs.

What happens if I exceed the limits of my plan?

We strive to provide a seamless experience for all our users. If you approach or exceed the limits of your chosen plan, our team will contact you to discuss possible solutions to ensure uninterrupted service. This may include upgrading your plan or customized solutions to meet your unique requirements.

How do you handle data retention and deletion?

At SafeGPT, we prioritize the privacy of user data. Data is only retained for the necessary duration to provide our services. Upon request or upon account termination, we ensure complete and secure deletion of data in accordance with global data protection standards.